What Comes Before How

These days I am focusing on keeping ‘what’ and ‘how’ separate and in the right order. The result is that I am more effective.

Previously, when faced with a professional or other problem, I would typically ask myself “what am I going to do about this?” Asking the question this way sometimes led to the answer “I don’t know!”

I now break this down. I first remind myself “what is my job/role”. I then ask myself “how do I meet the goals of my job/role in this situation”. Not only have I yet to reply with “I don’t know!”, I quickly find answers and, even for sensitive issues, it is almost always the correct solution.